FAQs

General FAQs
 
What is an Exclusive Hub?   Exclusive Hub is an online retail store offering a curated selection of home appliances, clothing, and more. 

 How do I contact Exclusive Hub?   You can contact us through our website's contact form, email (wisdomns169@gmail.com), or phone (08152700601).

Ordering and Payment.

How do I place an order?
Simply browse our store, add items to your cart, and follow the checkout process.

 What payment methods do you accept?
We accept [list payment methods, e.g., Visa, Mastercard/PayPal

 Is my personal and payment information secure?
 Absolutely! Our website uses [SSL encryption] to ensure your information is protected.   Shipping and Delivery.

What is your shipping policy?
 We offer [free shipping, flat rate shipping] on all orders.

 How long does shipping take?
 A: Shipping times vary depending on your location. Please allow 3-7 business days] for delivery. 

 Can I track my order?*
 Yes! You will receive tracking information via email once your order ships.
 
Returns and Refunds
  Can I return or exchange an item?
   Yes! Please see our return and exchange policy we aim to process orders as fast as possible. you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. your order can be returned for a full refund after it is received.

How do I initiate a return or exchange?
Contact our customer service team via email (wisdomns169@gmail.com) or phone (08152700601).

Product-Related FAQs
 What is the quality of your products?
   We take pride in offering high-quality products that meet our standards.

Can I get a replacement if my product is defective?
 Yes! Please contact our customer service team for assistance.

 Warranty and Support
  Do you offer a warranty on your products?

Yes! We offer a [2 years] warranty on all products. 

  How do I get support for my product
    Contact our customer service team via email (wisdomns169@gmail.com) or phone (08152700601).
            By addressing common questions and concerns, these FAQs can help build trust with your customers and reduce support queries.